AI Settings
PilotAgent uses AI to write natural, human-like replies to your buyers. You decide how it behaves and what it knows in AI settings: the settings at the top, then either the profile builder or your own prompt in the prompt editor.
How PilotAgent behaves
These settings sit at the top of AI settings, above the profile builder and the prompt editor. They apply whichever one you use. Each one saves the moment you change it and never changes your prompt. Here are four of them. How PilotAgent replies explains every setting, including reply speed and night replies.
Reply to buyers
The on and off switch for your agent. Switch it off and no buyer gets a reply, straight away, from your phone or any browser, even if the computer running PilotAgent is left on. No refresh is needed.
Reply language
Choose Auto and your agent answers each buyer in the language they write in, even very short messages like "available?" or "Dispo?". Pick a fixed language only if every reply must be in that language, whatever the buyer writes.
When a buyer shares their number or email
Keep replying, send one closing line and step back, or send nothing and step back. When it steps back, the chat pauses and the conversation is yours.
Only reply to my listings
Buyers asking about an item that is not on your Listings page get no reply. Read the note in Listings Management before you switch this on.
Profile Builder (Recommended)
The profile builder is a form in six parts. Fill in what fits your business and press Save profile. Each save rebuilds the instructions PilotAgent follows from your answers, and replaces a prompt you wrote yourself in the prompt editor.
About you
Your name or business name, what you sell, your area, when you are available, and your stock. Businesses see this part as About your business.
Goals
What PilotAgent works towards when a buyer is interested: booking a viewing, collecting contact details, arranging pickup or confirming the sale.
Where to send interested buyers
A website or booking link, a WhatsApp number, a phone number or your own instruction, and when PilotAgent should share them.
How it talks
Tone, reply length, sales approach and a greeting for new buyers. Reply language is set at the top of AI settings.
Policies
Pricing, delivery, returns, payment and pickup, plus Offers and haggling, where you tell the AI how far it can go on price. Individual sellers see this part as Selling preferences.
Questions and rules
Ready answers to the questions buyers ask most, do's and don'ts, and anything else PilotAgent should know.
Prompt Editor (Advanced)
Prefer to write the instructions yourself? The prompt editor holds them as plain text, in your own words. Save a prompt and PilotAgent follows it instead of your profile builder answers. The two do not stay in sync: if you save the profile builder later, it rebuilds the prompt from your answers and replaces what you wrote.
Tip: start with the profile builder, then switch to the prompt editor to fine-tune the wording. Keep a copy of a prompt you wrote before you save the profile builder again.
Prompt Examples
Not sure what to write? Press See examples in the prompt editor for ready-made prompts you can copy and adapt, for sellers like these:
Test Your Agent
Try your agent before going live. Open Test in your dashboard and chat with it the way a buyer would. Nothing is sent to Facebook. Try the questions your buyers ask, like a lowball offer or a question about delivery. Each test message uses one reply from your monthly allowance.
Pick a listing in "Buyer is asking about" at the top of Test to see exactly what a buyer messaging that listing would get. On Facebook your agent always knows which listing a buyer is on, so this is the closest match to a real chat. If the agent deliberately stays silent, for example after a buyer shares their number, Test tells you so.
How the AI Processes Messages
PilotAgent uses a 4-layer prompt system to generate each response:
System Policy Layer
Core safety rules and behavioural boundaries that cannot be overridden
Knowledge Base Layer
Your product listings and inventory data injected directly into context
User Profile Layer
Your business settings, tone and policies from the Profile Builder, or your own prompt from the Prompt Editor, plus your settings from How PilotAgent behaves
Runtime Context Layer
The current conversation history, buyer information, and product details